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CUSTOMER SATISFACTION SURVEY

This survey is utilized by Dynamic Stamping, Inc. to inquire how satisfied you are with our company and to help improve the quality of service. Your participation in this survey will be greatly appreciated. Thanks again.


Customer Information
ext.
Date

Survey

Quality of Product

1. Product reliability/durability/meets specifications
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
2. Product packagin, suitability
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
3. Product documentation, instractions, technology
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1

Quality of Delivery

1. Lead time competitiveness
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
2. On time delivery
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
3. Capability for executing urgent order
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1

Quality of Pricing

1. Reasonable price
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
2. Competitive pricing
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1

Quality of Customer Service

1. The speed in responding to your inquires
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
2. Ability of problem handling & solving
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
3. The service attitude of the sales representatives and office staff
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
4. Sales representatives' product knowledge level
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
5. The flexibility of arrangement
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1
 
6. What's about the after service
  Excellent-5    Good-4    Fair-3    Poor-2    Worst-1

Other Comments


     



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